Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
We provide multiple delivery options to suit your needs:
Nationwide Courier Delivery: Secure and reliable delivery to your location anywhere in Kenya
Express Delivery (Nairobi & Environs): Same-day or next-day delivery for urgent orders
Store Pick-Up: Convenient collection from our showroom at Teco Mall, Mombasa Road
For bulky items such as lawn mowers and farm machinery, we arrange specialized transport to ensure safe delivery.
How Long Will It Take To Get My Package?
We work hard to get your order to you as quickly as possible:
⚡ Nairobi orders: Same-day or next-day delivery
🚛 Upcountry deliveries: Typically within 1–3 days
📦 Remote locations: Up to 5 days
We’ll keep you updated every step of the way until your order arrives.
PAYMENT
What Payment Methods Are Accepted?
We offer a variety of secure and convenient payment options:
💳 M-Pesa (Paybill / Till Number)
🏦 Bank Transfer / Direct Deposit
💵 Cash on Delivery (available within Nairobi and selected areas)
💳 Card Payments (where applicable)
All payments are processed securely for your peace of mind.
Is Buying On-Line Safe?
Absolutely! We’ve made it safe and easy for you to shop with us:
Secure payment options like M-Pesa and bank transfer
Order confirmation before delivery
Reliable customer support every step of the way
We’re here to ensure your shopping experience is smooth and worry-free.
Order & Retunrs
How do I place an Order?
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How Can I Cancel Or Change My Order?
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Do I need an account to place an order?
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How Do I Track My Order?
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How Can I Return a Product?
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